ABStation (part of Thames Network Company Limited) is an internet service provider offering high-speed broadband and fiber optic internet services to customers in the United Kingdom. We own and operate our own fibre optic backbone network, providing speeds up to 10 Gbps.
To subscribe to ABStation internet services, you can visit our website and use the postcode checker to see available packages in your area, or contact our customer support team at +44 (0) 208 123 6644. They will guide you through the subscription process and help you choose the best plan for your needs.
ABStation offers high-speed internet services, including fiber optic connections with speeds up to 10 Gbps. The actual speed you experience will depend on the plan you choose, the technology available in your area, and other factors such as network congestion and the capability of your devices.
ABStation offers a range of internet plans to suit different requirements. We provide options for both residential and business customers, including Essential Fibre (150 Mbps), Superfast Fibre (500 Mbps), Ultrafast Fibre (1 Gbps), and Business 10G (10 Gbps). All plans include Fiber VoIP, no BT line required, and flexible contracts.
Yes, in most cases, you can use your own modem and router with ABStation services. However, it is important to ensure that your equipment is compatible with our network. Our customer support team can provide you with the necessary information and recommendations. We also include a free WiFi 6 router with all packages.
ABStation offers truly unlimited data with no fair usage policy restrictions. There are no catches, no caps and no hidden penalties, so your home or business can make full use of ultrafast download and upload speeds without worrying about throttling.
No! ABStation operates on its own independent fibre optic backbone network, completely separate from BT/Openreach infrastructure. You don't need a BT line - our service includes Fiber VoIP for your phone needs.
Technical Support
Visit our Service Status page to check for any known issues in your area. You can also sign up for outage notifications via email or SMS. Our Network Operations Centre monitors the network 24/7 and often resolves issues before customers are affected.
To reset your router: 1) Locate the reset button (usually a small hole on the back). 2) Use a paperclip to press and hold the button for 10 seconds. 3) Wait 2-3 minutes for the router to restart. 4) Reconnect using the default credentials on the router label. Note: This will reset all custom settings.
Slow speeds can be caused by: WiFi interference (try moving closer to the router), too many connected devices, router placement (avoid corners and enclosed spaces), or peak usage times. Run a speed test at different times and locations. If speeds are consistently below your package, contact us.
Log in to your router admin panel (usually 192.168.1.1) using the admin credentials on your router label. Navigate to Wireless Settings > Security and enter your new password. Remember to reconnect all your devices with the new password.
Billing & Payments
Log in to your account and go to the Bills section. You can view, download PDFs, and update your payment method. Bills are generated on the 15th of each month and payment is taken 5 days later.
Yes! Contact our team or log in to your account to change your package. Upgrades take effect within 24 hours. Downgrades apply from your next billing date. With our no-commitment approach, there's flexibility to change packages as your needs change.
We accept Direct Debit, debit cards, and credit cards. Direct Debit is our preferred method as it ensures uninterrupted service and may qualify for additional discounts.
Still Need Help?
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Live Chat
Chat with our UK-based support team. Average wait time: 2 minutes.
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Call Us
Available 24/7 for technical support. 8am-8pm for sales & billing.