Accessibility Statement

Our commitment to making our services accessible to everyone

Our Commitment

Thamesoptic Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards.

Conformance Status

We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards. These guidelines explain how to make web content more accessible for people with disabilities.

Accessibility Features

Our website includes the following features:

  • Clear, consistent navigation throughout the site
  • Descriptive link text and headings
  • Alt text for meaningful images
  • Sufficient colour contrast
  • Resizable text without loss of functionality
  • Keyboard navigation support
  • Form labels and error messages
  • Skip to main content link

Assistive Technologies

Our website is designed to be compatible with:

  • Screen readers (JAWS, NVDA, VoiceOver)
  • Screen magnification software
  • Speech recognition software
  • Keyboard-only navigation

Known Limitations

We are aware of the following limitations:

  • Some older PDF documents may not be fully accessible. We are working to replace these with accessible versions.
  • Live chat may have limited accessibility features. Please use phone or email as alternatives.
  • Some third-party content may not meet accessibility standards.

Alternative Formats

We can provide information in alternative formats on request:

  • Large print documents
  • Braille
  • Audio format
  • Easy-read versions

Please contact us at [email protected] to request alternative formats.

Accessible Customer Service

We offer the following accessible services:

  • Relay UK: For customers who are deaf, hard of hearing, or have a speech impairment
  • Priority Fault Repair: Available for customers who rely on their connection for medical equipment
  • Bills in alternative formats: Available on request
  • Third-party bill management: We can speak to a nominated person on your behalf

Feedback

We welcome feedback on the accessibility of our website and services. Please let us know if you encounter any barriers:

Email: [email protected]
Phone: 0800 123 4567 (ask for the accessibility team)
Post: Accessibility Team, Thamesoptic Ltd, 123 Tech Street, London, EC1A 1AA

We aim to respond to feedback within 5 working days.

Enforcement

If you are not satisfied with our response, you can contact the Equality Advisory Support Service (EASS) at equalityadvisoryservice.com or call 0808 800 0082.